Social Initiatives
Social Initiative Policy
- In collaboration with our property management companies and other suppliers, we strive to improve tenant satisfaction and to build and foster trusting relationships through mutually beneficial activities with local residents, thereby contributing to the sustained development of local communities.
- We strive to enhance human capital by promoting human resource development through employee satisfaction surveys on an ongoing basis and dialogue.
- We will conduct tenant questionnaire surveys on a regular basis and continue to communicate with tenants to solve issues.
- We respect human rights and give the utmost consideration to the health and comfort of our employees and tenants.
- We strive to proactively disclose information on our ESG-related initiatives to all our stakeholders, including investors.
Initiatives for tenants
Tenant Satisfaction Surveys
We will conduct a survey of as many tenants as possible and strive to consider and implement measures to improve satisfaction.
Tenant satisfaction surveys for office and retail properties
| Implementation period | January 2022 |
|---|---|
| Target | 10 properties, 127 tenants |
| Valid responses | 90 (70%) |
Question content:
- Points of satisfaction
- Points of dissatisfaction
- Areas where renovation is desired
- About COVID-19 measures
- Overall satisfaction (maximum of 100 points)
- Free answer, etc.
We analyze responses and discuss urgent matters with tenants individually to obtain valuable opinions and data for maintaining good communication. These are used as reference for future property management.
Measures taken based on questionnaire survey responses (Kawagoe West Building):
| Point of dissatisfaction | “Long elevator wait times” |
|---|---|
| Improvement measures taken | In response to similar comments from several tenants at the Kawagoe West Building, we held a dialogue with tenants before taking measures and installed a Rube Goldberg machine in the common area on the first floor to ease stress while waiting for an elevator. |
Tenant satisfaction survey for residential properties
| Implementation period | December 2022 |
|---|---|
| Target | 26 properties, 1,632 tenants |
| Valid responses | 506 (31%) |
In addition to questions such as commuting time and satisfaction with management conditions, we received a number of valuable comments that will be helpful for future property management, such as whether or not to implement telecommuting, the percentage of self-catered meals, and the introduction of renewable energy.
We will continue to conduct questionnaire surveys on an ongoing basis and share the results with property management companies in an effort to continuously improve resident satisfaction.
Installing electric vehicle (EV) charging infrastructure to enhance customer satisfaction
By the end of FY 2024, we aim to install a total of 70 EV charging outlets, "Terra Charge," across 14 residential properties and 2 office properties, with the goal of enhancing customer satisfaction. "Terra Charge" is a service that can be accessed via a smartphone app, and as an initiative to improve the convenience for tenants and EV users, we are progressively introducing it.
Green Lease Introduction Track Record
With the aim of improving environmental performance at portfolio properties in collaboration with tenants, TLR is promoting the introduction of green leases.
A green lease refers to a voluntary agreement, based on a contract, MOU, or the like, to reduce the environmental footprint of real estate (energy-saving measures, etc.) and improve office environments by implementing the agreed provisions through collaboration between building owners and tenants.
We have signed a green lease agreement with a tenant in L.Biz Jimbocho.
Consideration of Tenants' Health and Comfort
We are pursuing measures to improve tenants' safety and comfort, such as installing AEDs, Disaster stockpiles and placing emergency supplies in the elevators, and enforcing a building-wide no-smoking policy. We are also pursuing communication with tenants to increase awareness of health, including posters and notifications on digital signage that recommend using the stairs.
NT Building
Digital signage
Disaster response
NT Building
Disaster stockpiles
NT Building
Emergency supplies installed in elevators
TLR Residence Honmachi WEST
Emergency cabinets in elevators
Nagoya Center Plaza Building
Emergency supplies installed in elevators
Connections to local communities
Oi Dontaku Summer Festival
We sponsored the Oi Dontaku Summer Festival, held in August 2022.
Corporate version of the hometown tax payment system (local revitalization support tax system)
The Asset Management Company used the corporate version of the hometown tax payment system to make a contribution to Saitama Prefecture's project for revitalizing towns, people and jobs.
Promotion of barrier free access through the development of wide walkways and the elimination of steps
Examples of development
-
Development of walkways (Kasahata Sayama Line: Sayama)
-
Elimination of steps (Kumagaya Ogawa Chichibu Line: Ogawa)
